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Home > Frequently Asked Questions
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Questions
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What is your Return Policy? |
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All of our products are backed by a 30 day unconditional money back guarantee. If for any reason you choose to return an item, we will promptly refund your money less shipping. |
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Do You Offer a Guarantee? |
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Yes. All of our products are backed by a 30 day unconditional money back guarantee. If for any reason you choose to return an item, we will promptly refund your money less shipping. |
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Can I Purchase Gift Certificates? |
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Yes. Gift certificates are available in denominations of $25 and $100. Purchase as many as you wish and we will combine them for your desired amount. We also offer gift certificates for custom models. |
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Can I include a gift card with my order? |
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Yes. If you would like to write a special note to the recipient please let us know at the time you place the order. Online, you can write your message the comments section at checkout. |
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How Do I Request a Catalog? |
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Click here to request a catalog online. You may also call us toll-free at (800) 950-9944. |
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Shipping and Packaging? |
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Insured Federal Express shipping is $17.00 per model within the Continental United States. Each model is professionally encased in high density foam, then packed in a double lined box for shipment. Most orders arrive within one week, but depending on which warehouse your model ships from, delivery can take up to six weeks. Customer assumes 100% risk when shipping any other method besides FedEx. We will NOT refund or replace if lost or broken. |
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Why buy our models? |
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They are brand new first quality models with no defects. We have been in business for over 20 years and have over 35,000 satisfied customers. Our quality control team, comprised of former military and civilian pilots, oversee the entire production process. Each inspector ensures uncompromising standards at each stage; from the moment the chisel first creases the wood, until the beautifully finished model is packed in its foam fitted shipping case. Our models are the finest available anywhere, guaranteed! |
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